CUSTOMER POLICIES
Website & Cookie Policy
Effective October 18, 2026 · Version 2026-10-18-v2
Use the ZLIMO website and apps responsibly and keep your account and reservation links private.
Permitted use
Use the service to review transportation options, submit accurate requests, manage your own trips and make authorized payments. Do not submit fraudulent bookings, impersonate another person, misuse another customer’s information, interfere with service, or attempt unauthorized access.
Account and link security
Keep login credentials, sign-in links, payment links and trip-tracking links private. Use only accounts you own or are authorized to access. Tell ZLIMO promptly if you believe your account or reservation information has been misused.
Cookies and browser storage
Essential cookies and browser storage support sign-in, session security and website functionality. Browser controls can restrict or clear them, but this may prevent login or other features from working. Third-party maps, authentication and Stripe checkout have their own privacy and cookie practices.
Third-party services
Google Maps, Stripe and linked social-media sites are separate services governed by their own terms. A third-party link does not make that service part of ZLIMO. Review the provider’s notices before entering information.
Content, estimates and availability
Website content and prices may be updated. Map mileage, drive times and arrival estimates are approximate and do not replace a confirmed reservation. Photographs and illustrations may be representative; your assigned vehicle and chauffeur are confirmed by ZLIMO. Availability, images or a displayed price do not guarantee a booking.
Service interruptions
Connectivity, browser limitations, maintenance or provider outages may interrupt booking, payment or tracking. If a submission or payment appears to fail, check its status with ZLIMO before repeating it. For urgent service or cancellation requests, call (305) 525-5115.
Questions
For website, accessibility or privacy concerns, contact info@zlimo.co or (305) 525-5115. The Terms & Conditions, Privacy Policy and reservation-specific written agreement also apply.