CUSTOMER POLICIES
Payment & Saved-Card Policy
Effective October 18, 2026 · Version 2026-10-18-v2
Review your trip amount and payment authorization before using Stripe checkout.
Deposit and approval
Eligible online reservations collect a 50% deposit through Stripe while the trip remains pending ZLIMO approval. Other services use a reviewed payment link with the amount due shown before payment. Paying a deposit does not guarantee vehicle or chauffeur availability.
Automatic remaining balance
For a new booking that includes explicit automatic-payment authorization, Stripe saves the payment method used for the deposit. ZLIMO attempts to collect the remaining displayed trip balance 24 hours before the scheduled pickup, even if the reservation is still pending review and no vehicle or chauffeur has been assigned. If you book within 24 hours of pickup, collection is attempted on the next scheduler check after your deposit payment is recorded; the deposit and balance may therefore be charged close together. Payment does not confirm availability or service. Cancelled, declined, removed and completed trips are excluded from new automatic attempts. Earlier authorizations that required approval keep that requirement; older deposits without authorization are not enrolled.
Amount authorized
Automatic collection is limited to the unpaid portion of the displayed trip total authorized at booking. If the approved total increases above that authorized total, ZLIMO must arrange a reviewed payment link rather than automatically collect the increased amount. Additional trip costs need separate agreement.
Using another card or stopping automatic collection
Contact ZLIMO before the scheduled collection to request a balance-payment link or withdraw saved-card collection authorization. The administrator can stop the scheduled automatic attempt and create a secure link where you can choose another payment method. Withdrawal of card authorization does not erase an agreed amount owed. If a payment is already processing, ZLIMO must check its result before creating another link to avoid duplicate collection.
Declined payments and verification
A bank may decline a payment or require customer verification. ZLIMO then reviews the balance and can provide a secure payment link. A failed payment does not automatically cancel the reservation; contact the team to resolve it before pickup.
Card security and refunds
Enter card details only in Stripe’s secure checkout. ZLIMO’s reservation system stores payment references and amounts, not your full card number or security code. Do not email card details. Refunds follow the Cancellation & Refund Policy and require administrator approval.
Receipts and billing questions
Stripe handles payment receipts when available. Keep your payment confirmation and reservation reference. Contact info@zlimo.co promptly about an incorrect or duplicate charge; applicable dispute rights remain available.