CUSTOMER POLICIES
Privacy Policy
Effective October 18, 2026 · Version 2026-10-18-v2
This notice describes information used to operate ZLIMO’s website, reservations and trip services.
Information collected
When you request or book a trip, we receive contact details, pickup and destination addresses, travel dates and times, service and vehicle choices, passenger and luggage counts, and notes you provide. Notes may include flight or accessibility information; provide only what is needed. We also hold reservation status, assignments, payment references, amounts and policy-acceptance records. Account, device, browser, security and error-log information may be processed to operate the service.
How information is used
We use information to respond to requests, review routes and availability, assign service, communicate about your trip, process authorized payments and refunds, provide account access and tracking, maintain business records, and investigate fraud or errors. Marketing communication, if offered, is handled separately from necessary trip communication.
Service providers and sharing
Information needed for a trip is available to authorized ZLIMO staff and the assigned chauffeur. Stripe processes payments; Google Maps processes location searches, routes and embedded maps; hosting, authentication and notification providers support website and app operation. These providers process information under their own applicable terms and privacy notices. Information may also be disclosed when required by law or to address fraud, security incidents or a business dispute.
Location and tracking
Pickup and destination addresses are used for routing and service-area review. When enabled for an active trip, the chauffeur’s device shares location so the customer can view the latest position and status. We do not need continuous customer-device location to book a trip. Estimates and tracking may be delayed. Treat trip links and account access as private.
Cookies and embedded services
Login sessions and service functionality use cookies or similar storage. Embedded Google Maps and payment services may receive browser, network and usage information and use their own cookies. Read the Website & Cookie Policy for more detail and use your browser or the provider’s controls where available.
Retention and security
We retain information as needed for reservations, payments, accounting, legal requirements and dispute resolution. Access is restricted to authorized users and providers. We use safeguards suited to the service, but no internet transmission or storage system is guaranteed completely secure.
Your choices and requests
Contact info@zlimo.co to ask about information associated with your reservation, correct inaccurate information, request access or deletion, or raise a privacy concern. We may verify your identity. Some records must be retained for accounting, legal or dispute purposes. Withdrawing saved-card authorization is handled under the Payment Policy.
Children and policy updates
Bookings should be made by an adult authorized to arrange the trip. Do not submit unnecessary personal information about children; disclose safety-seat needs instead. Updates will be posted with a revised effective date. Contact ZLIMO for questions about this notice.